Connecticut overcharge rights
In Connecticut, an overcharge can pay you back more.
If an item rings up higher than the posted price, you get one of it free, up to a value of $20.
Check my receipt →Example in Connecticut
Shelf $3.48 → charged $3.98
One free: $3.98 back.
Connecticut General Statutes § 21a-79
- Point out the error and ask for the free item.
- Some product types and store situations may be exempt. Check the official source.
Who checks price accuracy in Connecticut
Connecticut Department of Consumer Protection
450 Columbus Boulevard, Suite 901, Hartford, CT 06103-1840
(860) 713-6160
Agency website →How to get it back
- 1. Snap the shelf tag before checkout. Digital tags can change later.
- 2. Snap the whole receipt before you leave, or screenshot the digital one.
- 3. Go to customer service with the words Checkout Cop gives you.
What does a store in Connecticut owe me if I'm overcharged at the register?+
If an item rings up higher than the posted price, you get one of it free, up to a value of $20. Point out the error and ask for the free item. Some product types and store situations may be exempt. Check the official source.
Who checks price accuracy in Connecticut?+
Connecticut Department of Consumer Protection, (860) 713-6160. Weights and measures offices inspect scanners and shelf prices.
Do I need to talk to a manager?+
Usually not. Customer service or the self-checkout attendant fixes price errors. Ask for a manager only if they say no.
General information, not legal advice. Laws change; check the official source.